Support

Common questions

I forgot my password

On the sign-in screen, type your email, then tap Forgot password? We’ll email you a link to set a new one. If it doesn’t arrive in a few minutes, check your spam folder.

How do I change my profile picture?

Open the Profile tab and tap your picture. Quark will ask for access to your photos the first time.

My progress or streak looks wrong

Make sure you’re signed in with the same account you used before. Your progress is saved to your account, not your phone. If it still looks wrong, email us with your account email and we’ll take a look.

I found a mistake in a course

Courses are written by educators. Email us the course name and the lesson, and we’ll pass it on or fix it.

How do I delete my account?

In the app, open the Profile tab and tap Delete account, then type DELETE to confirm. Your account is disabled right away and your data is deleted within 30 days. You can also email us from your account email and we’ll delete it for you. See the Privacy Policy for details.

See also: Privacy Policy · Terms of Service